Help Center

Everything you need to know about using Statux

Getting Started

Create your first status page in minutes

Status Pages

Configure and customize your status pages

Managing Incidents

Report and update service incidents

Getting Started

1. Create Your Account

Sign up at statux.io/sign-in with your email address. You'll receive a verification email to confirm your account. All new accounts start with a 7-day free trial.

2. Create a Project

Projects are containers for your status pages and team members. After signing in:

  • Click "Create New Project" in the project dropdown
  • Enter a project name (e.g., "My Company")
  • Choose a unique identifier (e.g., "my-company") - this will be part of your status page URLs
  • Add an optional description

3. Create Your First Status Page

Status pages display the operational status of your services to your users:

  • Navigate to "Status Pages" in the sidebar
  • Click "Create Status Page"
  • Name your status page (e.g., "API Status" or "Platform Status")
  • Choose a slug for the URL (e.g., "api")
  • Your status page will be available at statux.io/s/{project}/{page}

4. Add Components

Components represent the individual services or systems you want to track:

  • Go to "Components" in the sidebar
  • Click "Add Component"
  • Name your component (e.g., "API Server", "Database", "CDN")
  • Associate it with a status page
  • Set the initial status (usually "Operational")

Status Pages

Public vs. Private Pages

Public pages are accessible to anyone with the URL. Use these for customer-facing status updates.

Private pages require authentication via magic link. Users request access and receive a secure link via email.

Customization

In Project Settings, you can customize:

  • Logo: Upload your company logo
  • Colors: Set primary and secondary brand colors
  • Description: Add context about your service

RSS Feeds

Each status page has an RSS feed available at: statux.io/s/{project}/{page}/feed.xml

Users can subscribe to this feed in their RSS reader to get automatic updates about incidents and maintenance.

Components

Component Status Levels

  • Operational: Everything is working normally
  • Degraded Performance: The service is slow or experiencing minor issues
  • Partial Outage: Some functionality is unavailable
  • Major Outage: The service is completely unavailable
  • Under Maintenance: Planned maintenance is in progress

Updating Component Status

You can update component status:

  • Manually: Click on a component and change its status
  • Via API: Use the Statux API to programmatically update status
  • Via Integrations: Connect monitoring tools to automatically update status

Managing Incidents

Creating an Incident

When a service disruption occurs:

  • Go to "Active Incidents" in the sidebar
  • Click "Create Incident"
  • Enter a clear, descriptive title
  • Select the affected components
  • Choose the impact level (Minor, Major, or Critical)
  • Write an initial status message

Incident Lifecycle

  • Investigating: You're aware of an issue and looking into it
  • Identified: The root cause has been found
  • Monitoring: A fix has been deployed and you're watching for recurrence
  • Resolved: The issue is fully resolved

Posting Updates

Keep your users informed with regular updates:

  • Click on an active incident
  • Add a new message describing the current status
  • Update the incident status as you progress through resolution
  • Subscribers will be automatically notified of updates

Scheduled Maintenance

Planning Maintenance

Give your users advance notice of planned maintenance:

  • Go to "Scheduled Maintenance" in the sidebar
  • Click "Schedule Maintenance"
  • Set the start and end times
  • Select affected components
  • Describe what you'll be doing

Subscribers will be notified when maintenance is scheduled and when it begins.

Subscribers & Notifications

Email Subscribers

Users can subscribe to your status page to receive email notifications about incidents and maintenance. They'll see a "Subscribe" button on your public status page.

Webhook Subscribers

For programmatic integrations, you can add webhook subscribers that receive HTTP POST requests when status changes occur. This is useful for:

  • Slack or Teams notifications
  • Custom dashboards
  • Alerting systems

Managing Subscribers

View and manage all subscribers in the "Subscribers" section of your dashboard. You can see subscriber email addresses (masked for privacy) and remove subscribers if needed.

Integrations

New Relic

Connect New Relic to automatically update component status based on alert conditions:

  • Add a New Relic integration in Project Settings
  • Enter your New Relic API key
  • Map New Relic alerts to Statux components

Datadog

Connect Datadog to sync monitor status with your components:

  • Add a Datadog integration
  • Enter your Datadog API and Application keys
  • Select monitors to link with components

Generic Webhooks

For custom monitoring solutions, use generic webhooks:

  • Generate a webhook token for a component
  • Send POST requests to update component status
  • Works with any system that can make HTTP requests

Team Management

Inviting Team Members

Collaborate with your team by inviting members to your project:

  • Go to "Team" in the sidebar
  • Click "Invite Member"
  • Enter their email address
  • Select their role

Roles

  • Owner: Full access, can delete project and manage billing
  • Admin: Can manage team members and all project resources
  • Member: Can create and manage incidents, components, and status pages
  • Viewer: Read-only access to the dashboard

API Access

The Statux API allows you to programmatically manage your status pages. See our API Documentation for details.

Common use cases:

  • Automatically create incidents from your monitoring tools
  • Update component status from CI/CD pipelines
  • Sync status data with internal dashboards
  • Build custom integrations

Frequently Asked Questions

How do I share my status page?

Your public status page URL is: statux.io/s/{your-project}/{your-page}. Share this URL with your users or embed it in your website.

Can I use a custom domain?

Custom domains are available on the Business plan. Contact our sales team for setup assistance.

How do I upgrade my plan?

Go to Profile & Settings in the sidebar and click "Upgrade Plan". For Business plans, please contact our sales team.

What happens when my trial ends?

After your 7-day trial, you'll be moved to the Free plan. Your status pages and data will remain, but you may have reduced limits on the number of pages and components.

Need Help?

Can't find what you're looking for? Contact our support team: